Patient charter

You and your general practice

This guide tells you what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS).

Read the guide in full on the NHS England website.

Please note that our ICB has agreed that response times for our online consultation service can continue to be 2 working days.

Date published: 26th September, 2025
Date last updated: 26th September, 2025